Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
great location
friendly staff
limited dining selections
one grumpy staff member
8.0/10
Great
Rooms
8.3
Location
9.6
Service
8.4
Dining
7.1
Guest reviews
8.0/10
based on 9 reviews
4.5/5
based on 1214 reviews
8.7
8.7/10 based on 1906 reviews
#15 of 144 hotels in Zurich based on Tripadvisor
Molly
United Kingdom,
April
2024
8.8/10
I had a wonderful stay at the hotel. The rooms were small but exactly as I needed, well-stocked with amenities like a tea kettle, large TV, and room safe. They were lovely, comfy, and insulated against street noise. The service was extremely friendly and efficient, going beyond my expectations. The location was perfect, right in the heart of the old town with easy access to restaurants and bars. The dining experience was enjoyable, especially at the Swiss Chuchi restaurant downstairs. Overall, a great value for money.
Rooms
8.0
The rooms were well-equipped with all necessities and very cozy.
Service
9.0
The staff was very helpful and friendly, making my stay enjoyable.
Location
10.0
The hotel's location in the old town was perfect, surrounded by numerous dining and entertainment options.
Dining
8.0
The dining experience was delightful, especially at the Swiss Chuchi restaurant downstairs.
Facilities
9.0
The hotel offered a range of facilities that enhanced my stay.
Jason
United Kingdom,
April
2024
8.6/10
The hotel is located in a fabulous spot overlooking a sweet piazza in a fantastic location. The rooms are really comfortable and come with all the usual facilities you'd expect in this level of hotel. The service was great with specific requests being handled wonderfully. The location is amazing, right in the middle of everything with friendly and attentive professionals. The dining experience was nice each morning, and the facilities were top-notch.
Rooms
9.0
The rooms felt like home to have 3 adults in 1 room.
Service
8.0
The service was friendly and specific requests were met wonderfully.
Location
10.0
The location is amazing, close to Zurich HB and the city center, with plenty of bars and restaurants nearby.
Dining
7.0
The dining was nice each morning.
Facilities
9.0
The facilities were top-notch.
Mary
United Kingdom,
March
2024
8.6/10
The hotel is located in the heart of Zurich, close to public transportation and with a great central location. The rooms were spacious, well-equipped, and ready early at our request, offering good storage space. The service was exceptional, accommodating our early arrival with kindness and warmth. The location is superb, near attractions, public transportation, and with easy access to restaurants and local amenities. The dining experience was satisfactory, offering a selection of cold cuts and cereals each morning. A standout feature is the well-maintained and enjoyable premises.
Rooms
9.0
The rooms were spacious, well-equipped, and had good storage space compared to other hotels in Zurich.
Service
9.0
The service was exceptional, accommodating our early arrival with kindness and warmth.
Location
10.0
The location is superb, near attractions, public transportation, and with easy access to restaurants and local amenities.
Dining
7.0
The dining experience was satisfactory, offering a selection of cold cuts and cereals each morning.
Facilities
8.0
The facilities are well-maintained and enjoyable.
Ira
United States,
January
2024
7.0/10
The hotel had rooms with great lighting and windows opening to the courtyard, offering a quiet and dark environment when needed, but it lacked a climate control system which could be inconvenient on hot days. The rooms might seem a bit small, yet cozy.
Rooms
8.0
The rooms were cozy with lovely lighting and courtyard views, although lacking a climate control system.
Service
7.0
The service in the breakfast room and restaurant was exceptional, with attentive staff members like the new addition 'Louis'. Unfortunately, a transaction was not completed as expected.
Location
9.0
The hotel is superbly located in the center of the old city, perfect for exploring on foot but may not always be totally quiet due to the vibrant city center atmosphere.
Dining
5.0
The dining experience was average with simple breakfast choices, not very suitable for vegetarians.
Facilities
6.0
Facilities were limited, but the hotel offered essential services like dry cleaning and shuttle transfers.
James
United Kingdom,
December
2023
8.8/10
The hotel exceeded my expectations with its charming rooms, great toiletries, and enjoyable people-watching experience. However, the price could be a bit high for some travelers. The service was exceptional, particularly during check-in, and the staff was very friendly and accommodating. The location was a drawcard for me, being walking distance to key attractions and offering easy access to transportation. The dining experience was enjoyable, with a decent variety of breakfast options. The facilities were well-kept and added to the overall positive stay.
Rooms
9.0
The room was bigger and much more comfortable than it appeared in the photos, and the people-watching experience added a fun touch.
Service
9.0
The service was exceptional, particularly during the check-in process, and the staff was very courteous and cooperative.
Location
10.0
The hotel's location was superb, within walking distance to key sites and offering convenient access to transportation.
Dining
8.0
I loved the presentation of the property with its art-filled walls and the decent variety of breakfast options.
Facilities
8.0
The facilities were well-kept and added to the overall positive stay.
Jack
United Kingdom,
November
2023
8.6/10
I absolutely loved my stay at this hotel! The rooms were really great, offering lots of space and complimentary beverages. The service was top-notch, especially thanks to the attentive cleaning ladies Rose and Mary and Frank at the front desk. The location was unbeatable, right in the heart of the old town with plenty of cafes and restaurants around. The dining experience was nice overall, with a lovely view of the streets. Despite a few minor drawbacks, this hotel is definitely worth considering for your stay.
Rooms
8.0
The rooms were of good size, with comfortable beds and a nice bathroom.
Service
9.0
The staff were all very friendly and helpful.
Location
10.0
The location was fabulous, right in the center of the Old Town, just a short walk from all the attractions.
Dining
7.0
The dining experience was good, filling for the morning's stroll.
Facilities
The hotel offers various facilities to make your stay more comfortable.
Wayne
United Kingdom,
August
2023
8.6/10
The hotel is superbly located in the heart of Zurich's old city, surrounded by charming restaurants and just a stone's throw from the Limmat river. The rooms are impeccably clean, with lovely small touches, and my early check-in at 9 a.m. was seamlessly accommodated. The service, especially from the efficient, personable, and helpful Jennifer, was excellent. However, one grumpy staff member stood out among an otherwise courteous team. The dining options, while nice overall, were limited in selections with mostly cold servings. The location allows easy access to the main center, and the hotel is a great starting point for wandering the historic streets of Zurich.
Rooms
9.0
The rooms were very clean and full of lovely small touches, and mine was even ready when I arrived at 9 a.m.
Service
9.0
The service was top-notch overall, especially thanks to Jennifer, who went above and beyond to make my stay memorable.
Location
10.0
The hotel's location in the old city of Zurich is excellent, surrounded by plenty of restaurants, close to the Limmat river, and just a short walk to the Hauptbahnhof.
Dining
7.0
While the dining experience was nice overall, the options were somewhat limited, with mostly cold dishes.
Facilities
8.0
The hotel offers great amenities and is in a prime location for enjoying all that Zurich has to offer.
great location
limited dining selections
Ellen
United States,
August
2023
8.0/10
My stay at the hotel was a mixed experience. While the rooms were truly soundproof and manageable in size, they were not as clean and polished as I had hoped. On the bright side, the service was extremely friendly and helpful, going above and beyond my expectations. The location was ideal for exploring Zurich's old town, but the noise level from the pedestrian area was a downside. The dining options exceeded my expectations, and the facilities were satisfactory.
Rooms
7.0
The rooms are small but manageable and completely soundproof.
Service
9.0
The service was extremely friendly, helpful, and efficient, exceeding my expectations.
Location
8.0
The location is great, right in the center of the old town with easy access to trams.
Dining
9.0
The dining experience exceeded my expectations with a nice selection of items.
Facilities
7.0
The facilities were satisfactory for my needs.
Derek
United Kingdom,
May
2023
7.4/10
The hotel offers clean and comfortable rooms facing a quiet street, with very friendly and professional service. Its excellent location in the heart of Zurich's Old Town makes it ideal for exploring the city, but dining options may lack variety. Overall, a great value for money choice.
Rooms
8.0
The rooms are soundproofed, very clean, and very comfortable with all necessary amenities.
Service
7.0
The service is exceptionally kind, friendly, and professional, but there were delays during dining service.
Location
9.0
The hotel's location in the Old Town is perfect for exploring Zurich, being walking distance from major attractions.
Dining
6.0
While the breakfast buffet has limited selections, the quality of some items, like croissants and vegetarian couscous, stands out.
Facilities
7.0
Basic facilities like dry cleaning, housekeeping, and shuttle services are available, enhancing the overall stay.
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